Once you have confirmed your order and completed your payment, your order will be processed immediately by Nuform Limited. You will be receive automated progress updates via email as your order moves through production. We can work to very tight order timeframes, unbranded orders will be dispatched within 3 working days. We endeavor to dispatch any branded orders within 3 – 7 working days. In the unlikely event that your order can not be dispatched within this time we will contact you by phone or email. We will always confirm your required delivery date prior to confirming your order. If you need your order in a hurry we offer an express service which is a 3-5 working day turnaround time from order confirmation/payment to delivery of goods. If you require express turnaround, please state this on your order. UK delivery costs vary depending on the service required. Delivery option can be selected at checkout. We can deliver to the UK, Europe and Worldwide. All deliveries are fully insured and tracked, and are sent out on a 24hr Royal Mail or Courier service. Goods can always be collected from our factory.
We are totally committed to providing our customers with the best possible customer service, we always put you first and want you to have an easy and pleasant experience when ordering your goods.
Due to the nature of personalised clothing and merchandise we can not offer refunds on any item that has been branded with your logo or artwork unless there is an error which is completely our fault, or the product is damaged on arrival. If a claim for a refund or exchange is required then we need to be informed and goods returned to us in their original condition and packaging within 7 days of reciept date. Due to this we have a strict proofing procedure and no work will be undertaken until we have received confirmation from the customer that the artwork proof is exactly how they require their final product to be. The Distance Selling Regulations Act of 2000 is not applicable to us for two reasons. Firstly, we are a business to business site and therefore exempt. However, since we do also supply private customers please be aware that by law, The Distance Selling Regulations Act of 2000 does not apply to “personalised goods or goods made to a consumer’s specification”. We are therefore unable to accept any returns unless we make an error or there is a fault with the garments. If you think you have received faulty goods, please contact our customer services team for further instructions firstname.lastname@example.org.